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Return & Replacement Policy

Return & Replacement Policy – AARIS eStore

(Last Updated: October 2025)

Thank you for shopping with AARIS eStore.
We value your trust and aim to ensure complete satisfaction with every purchase.

Please read the following return and replacement terms carefully.

1. Return Policy

  • Products once sold cannot be returned, except under approved conditions (e.g., product damaged, defective, or wrong item delivered).

  • To be eligible for a return:

    • The item must be unused, in its original condition, and with all original packaging, labels, and accessories.

    • A valid purchase invoice or proof of payment is required.

  • Requests for return must be raised within 3 days of delivery by contacting us via WhatsApp (+91-8825564290) or email (mail2ithris@gmail.com).

2. Replacement Policy

  • Replacement is available only if the product:

    • Arrives in damaged condition, or

    • Has a manufacturing defect confirmed after inspection.

  • Replacement approval is subject to verification by the AARIS eStore support team.

  • If the same product is unavailable, a replacement of equal value or store credit/refund may be offered within 3 to 10 days.

3. Warranty Policy

  • All products sold through AARIS eStore are covered under manufacturer warranty (where applicable).

  • Warranty terms, service center coverage, and repair/replacement procedures are governed by the respective brand’s warranty policy.

  • AARIS eStore assists customers in claiming warranty service through authorized partners.

4. Refund Process

  • Once a return is approved, the refund will be processed within 5–7 working days.

  • Refunds will be made to the original payment method (UPI, card, wallet, or bank transfer).

  • Shipping charges are non-refundable, unless the return is due to a mistake from our end.

⚠️ 5. Non-Returnable Products

The following items are not eligible for return or replacement:

  • Used or installed electronic items

  • Digital or e-service purchases (e.g., OTT, DTH, Wi-Fi plans)

  • Products damaged after delivery

  • Items without original packaging or missing accessories

6. How to Contact Us

For return, replacement, or refund requests:
mail2ithris@gmail.com
+91-8825564290
AARIS eStore, 94/9H1 Azad Nagar, Suramangalam, Salem – 636005, Tamil Nadu
https://aarisestore.in