This Privacy Policy explains how Nagaas Enterprises Pvt. Ltd. and its affiliates (collectively referred to as “Nagaas Enterprises Pvt. Ltd.”, “we”, “our”, or “us”) collect, use, share, protect, and otherwise process your personal information through our website www.nagaas.com (hereinafter referred to as the “Platform”).
You may browse certain sections of the Platform without registering with us. Please note that we do not offer any product or service outside India, and your personal data will primarily be stored and processed in India.
By visiting our Platform, providing your information, or using any product or service offered on the Platform, you expressly agree to be bound by the terms of this Privacy Policy, our Terms of Use, and any applicable service or product terms and conditions. You also agree to be governed by the laws of India, including but not limited to those related to data protection and privacy.
If you do not agree with these terms, please refrain from using or accessing our Platform.
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship.
The types of personal information we may collect include, but are not limited to:
Personal details provided during sign-up, registration, or use of our Platform (such as name, date of birth, address, phone number, and email ID).
Identity or address proof documents shared for verification purposes.
Sensitive personal data (collected only with your consent) such as bank account details, credit/debit card information, payment instrument details, or biometric information (e.g., facial or physiological features for specific features you opt into).
All data collection is in accordance with applicable laws.
You may choose not to provide certain information by opting out of specific services or features on the Platform. However, this may limit your ability to access certain offerings.
We may also track your behavior, preferences, and activities on the Platform. Such information is analyzed in aggregate form to improve our services. Additionally, we collect transaction-related data from our Platform and affiliated third-party partners.
When you interact directly with third-party partners, your information is governed by their privacy policies. We are not responsible for their data practices or content, and we encourage you to review their privacy policies before sharing any personal information.
If you receive any communication (email, call, or message) from someone claiming to be from Nagaas Enterprises Pvt. Ltd. requesting confidential information such as banking passwords or PINs, please do not share such details. If you have already done so, contact your bank and report the incident to law enforcement immediately.
We use your personal data to provide, enhance, and customize our services, including but not limited to:
Processing orders and assisting sellers or business partners in fulfillment.
Improving customer experience and resolving disputes.
Troubleshooting issues and detecting fraud or illegal activity.
Informing you about offers, products, services, and updates (online or offline).
Conducting marketing research, surveys, and analysis.
Enforcing our Terms of Use and policies.
We may also use your information for other purposes disclosed to you at the time of collection. You can opt out of marketing communications at any time.
Please note that denial of permission for certain uses may affect access to related services.
We may share your personal data:
Within our group entities, affiliates, and partners to provide products or services and for marketing purposes (unless you opt out).
With third parties such as sellers, service providers, logistics partners, payment gateway providers, and marketing partners, where necessary to fulfill your requests or legal obligations.
With government or law enforcement agencies when required by law or in good faith belief that disclosure is necessary to comply with legal processes, prevent fraud, or protect public safety.
We ensure that all third parties receiving personal data follow reasonable confidentiality and data protection standards.
We adopt reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. When you access your account, we use secure servers and follow strict internal security practices.
However, transmission of data over the Internet is never completely secure. By using our Platform, you acknowledge the inherent risks of online data transfer. You are responsible for safeguarding your login credentials and password.
You may delete your account anytime through your Profile/Settings page on the Platform. Deletion will remove all information linked to your account.
You can also contact us for assistance with account deletion.
We may delay or refuse deletion in cases involving pending transactions, disputes, or claims. Once deleted, account data cannot be recovered.
We retain personal data only as long as necessary for the purposes it was collected or as required by law. Some anonymized information may be retained for legitimate business, research, or fraud-prevention purposes.
You may access, correct, or update your personal data directly through the features provided on the Platform.
By using our Platform or providing your information, you consent to the collection, storage, processing, and sharing of your data in accordance with this Privacy Policy.
If you provide personal data of another individual, you confirm that you have the authority to do so and that they consent to such disclosure and use.
By sharing your personal data with Nagaas Enterprises Pvt. Ltd. or its partners, you consent to being contacted via SMS, instant messaging apps, calls, or email for the purposes outlined in this Policy.
You may withdraw your consent at any time by writing to our Grievance Officer (see contact below) with the subject line “Withdrawal of consent for processing personal data.”
Such requests will be verified before action is taken. Please note, however, that withdrawal of consent will apply prospectively and may limit your access to certain services.
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Significant updates will be notified as required under applicable law.
Please review this Policy periodically to stay informed about how we protect your information.
