At Karuvattukadal.com, we are committed to delivering high-quality dry fish, dry mutton, and goat leg products. Please read our policy carefully to understand your rights and responsibilities regarding returns and refunds.
Returns are accepted within 7 days of delivery for eligible items.
To qualify for a return:
Items must be unused, unopened, and in the condition received.
Original packaging, labels, and tags must be intact.
Proof of purchase (invoice/receipt) is required.
Due to the perishable nature of our products, we cannot accept returns on items that have been opened, used, or damaged after delivery.
Contact us at karuvattukadalofficial@gmail.com or +91-7200849001 to initiate a return.
Once your request is reviewed and approved, you will receive a return shipping label and instructions on how to send your package.
Ship returns only to the address provided:
No. 9/53A, Usilanakkottai, Thondi (via), Thiruvadanai (Taluk), Ramanathapuram (Dist.), Tamil Nadu - 623403, India.
Returns sent without prior approval will be rejected.
Opened or used perishable products (dry fish, dry mutton, goat leg)
Custom, made-to-order, or personalized items
Discounted/final sale items or gift cards
If unsure about your product's eligibility, please contact us before returning.
Once your return is received and inspected, you'll be notified of the refund status.
Approved refunds are processed to your original payment method within 10 business days of approval; additional bank processing times may apply.
If you do not receive your refund within 15 business days of approval, contact us at karuvattukadalofficial@gmail.com or +91-7200849001.
If the supplied product is incorrect, damaged, or defective, please contact us within 24 hours of delivery. Send clear photos as proof to help us resolve your issue quickly.
No returns or refunds will be entertained for products reported after the return window or that do not meet the outlined criteria.
All policies and procedures follow the Consumer Protection Act, 2019, and relevant Indian e-commerce regulations for consumer rights.
We value our customers and appreciate your understanding of policies that ensure product quality and food safety. Thank you for trusting Karuvattukadal.com for your traditional food needs.
