Shipping policy
Effective Date: 05-July-2024
1. General Information
At chennaithreadstore.com ("we," "us," or "our"), we strive to provide fast and reliable shipping to our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our online store.
2. Shipping Rates & Delivery Times
2.1 Shipping Rates
- Standard Shipping: ₹ 50 for below 500grams, Rs.60 up to 1kg
- Expedited Shipping: ₹ 160 onwards
Shipping rates may vary based on the delivery location and total order value. Final shipping charges will be displayed at checkout.
2.2 Delivery Times
- Standard Shipping: 4~10 business days, based on location
- Expedited Shipping: 3~8 business days, based on location
Delivery times are estimates and may vary based on the destination and shipping method selected. Orders are processed and shipped on business days only (Monday through Friday, excluding holidays).
3. Order Processing
3.1 Processing Time
Orders are typically processed within one business days after payment confirmation. You will receive a confirmation email once your order is shipped, including tracking information.
3.2 Delays
While we aim to meet the estimated delivery times, there may be delays due to unforeseen circumstances such as weather, holidays, or carrier issues. We will notify you of any significant delays.
4. Shipping Locations
4.1 Domestic Shipping
We ship to all locations within India. Delivery to remote or rural areas may take additional time.
4.2 International Shipping
Currently, we do not offer international shipping. We hope to expand our services to international destinations in the future.
5. Shipping Carriers
We partner with reputable carriers to ensure the safe and timely delivery of your orders. Our primary shipping partners include:
- DTDC
- Delhivery
- Xpressbees
The choice of carrier will be determined based on the delivery location and shipping method selected.
6. Tracking Your Order
You will receive a tracking number via email once your order has been shipped. You can use this tracking number to check the status of your shipment on the carrier's website or directly on our website.
7. Shipping Address
Please ensure that your shipping address is correct and complete at the time of placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
8. Undeliverable Packages
If a package is returned to us as undeliverable due to incorrect address, failed delivery attempts, or refusal to accept delivery, we will contact you to arrange reshipment. Additional shipping charges may apply.
9. Lost or Damaged Packages
9.1 Lost Packages
If your package is lost during transit, please contact us at info@chennaithreadstore.com. We will work with the carrier to locate the package or provide a replacement if necessary.
9.2 Damaged Packages
If your package arrives damaged, please retain all packaging materials and contact us within one or two days at info@chennaithreadstore.com with your order number and photos of the damage. We will assist you in filing a claim with the carrier or provide a replacement.
10. Contact Us
If you have any questions or concerns regarding our shipping policy, please contact us at:
Chennai Thread Store
Address: No. 41A, Agasthiyar Street, Tambaram East, Chennai 600059.
Email: info@chennaithreadstore.com
Phone Number: +91 91768 46847